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RegiaPro terms of use

The terms of the subscription service: trial, payment, renewal, cancellation, refunds and your data.

In two lines

You try RegiaPro free for 14 days, with no credit card: at the end nothing is charged. If you subscribe, the subscription renews by itself until you cancel it; you cancel whenever you like, on your own in a few clicks, with no notice period and no penalty, and you keep working until the end of the period you paid for. Within 14 days of your first payment we give you everything back. We do not delete your data unless you ask us to.

1. Who we are and who these terms are for

RegiaPro is a service of Studioweb360 di Papini Giovanni, Via Casa dell'Opera 2, 51034 Serravalle Pistoiese (PT), Italy, VAT number IT01747070470, email info@regiapro.it (below, «RegiaPro» or «we»).

These terms apply between RegiaPro and whoever subscribes (below, «you» or «the Client»). Whoever subscribes is usually a professional who works by appointment and sells on quotes. Some rules work differently for anyone who subscribes as a consumer, that is, as a person acting outside their professional activity: when that is the case, it says so.

These terms also include the Pricing page (plans, limits and prices), the Refunds and cancellation page, the Privacy policy and the Data deletion page. If one of these pages says something different from these terms, whichever is more favourable to you applies.

2. What RegiaPro is

RegiaPro is management software you use from the browser, on your computer and on your phone: clients and inquiries, quotes, contracts and invoices, galleries to deliver photos, and the other modules described on the website. What each plan includes is written, row by row, on the Pricing page. A feature the website marks as «coming soon» becomes part of your plan on the day it goes live, and we tell you.

3. Your account

  1. You sign up with your name, the name of your studio and your email, and you choose your studio's address, like yourstudio.regiapro.it: we suggest one from your studio's name and you can change it before signing up. If the one you want is already taken, we suggest a similar one.
  2. We send you an email with a link, which is valid for seven days. You choose your password inside the software, after opening that link: it is never typed on the website.
  3. Your studio's address stays yours even after you cancel: if you come back, you come back to it.
  4. You are responsible for your password and for the people you let into your studio.
  5. VAT number. If you subscribe for your business, give your VAT number. If you do not, for us you are subscribing as a consumer and article 12 also applies.

4. The free trial (Full Trial)

  1. The trial lasts 14 days and is free. The 14 days start when you confirm your email.
  2. We do not ask for your credit card. At the end of the 14 days nothing is charged and you do not have to cancel anything.
  3. The trial opens on its own: you confirm your email, choose your password and you are in.
  4. During the trial you have the features of the Full plan, with these limits: 15 GB for photos and 3 GB for video, 1 gallery switched on, 20 client records, 2 quotes and 100 AI credits.
  5. The trial is given once only per studio and per email. Anyone who has already had it starts again on a paid plan, and finds what they had done.
  6. On the fifteenth day, if you have not chosen a plan, your calendar and contacts keep working; you can see everything else, but you do not create anything new. Your data is not deleted. The galleries already sent to your clients stay open for 30 days, then pause until you subscribe. When you subscribe, everything reopens straight away, and you pick up where you left off.

5. Plans and prices

  1. The plans and prices are the ones on the Pricing page on the day you subscribe. Today they are:
    PlanPer monthPer year
    Start€19.90€199
    Pro€34.90€349
    Full€44.90€449
    Studio€59.90€599
  2. The price shown is what you pay..
  3. The yearly subscription costs ten months instead of twelve. The price you find on the day you subscribe stays the same at renewals too; it can only change in the ways set out in article 18.
  4. Limits. Each plan has storage for photos, storage for video, a number of galleries switched on at the same time and a number of AI credits, written on the Pricing page. «Galleries switched on at the same time» does not mean how many you can make: the others stay where they are, switched off, and come back on in place of another.
  5. When the storage is full nothing is deleted. To upload more, choose the plan above, or make room yourself.
  6. AI credits. How much each operation uses is written on the Pricing page. When the month's credits run out, the other features keep working; the credits come back the following month.

6. Payment and automatic renewal

  1. You pay by card on Stripe's pages. The card number does not pass through us: we do not see it and we do not store it.
  2. The subscription renews by itself at the end of each period (month or year), at the same price and on the same card, until you cancel it (article 8).
  3. For every payment you receive the receipt by email.
  4. If a renewal fails, we tell you by email, Stripe tries the card again and you keep working for 3 days. If the payment does not go through, the studio is paused: you see everything, you do not create anything new, nothing is deleted. As soon as you pay, you pick up where you left off.
  5. To change your card press “Change card” on the Subscription page of your RegiaPro: the Stripe page where you change it opens.

7. Changing plan

  1. You can change plan whenever you like, in both directions, on your own, from the Subscription page of your RegiaPro.
  2. Going up, the new plan starts straight away. You only pay the difference for the days left in the period already paid, calculated by Stripe.
  3. Going down, the lower plan starts at renewal: you use the whole period you have already paid for with the plan you paid for. What you have already uploaded stays where it is and can still be viewed: the lower limit applies to what you upload from then on, never to your history.
  4. You took the yearly plan and wanted the monthly one: within 14 days we refund everything and you start again on the plan you wanted; after 14 days we move you to the monthly plan and the unused months stay as credit, taken off your next renewals.

8. Cancellation

  1. Cancel whenever you like, on your own, from the Subscription page of your RegiaPro: a few clicks are enough.
  2. No notice period is needed and there are no penalties.
  3. The cancellation takes effect at the end of the period already paid: until that day you work as usual. If you cancel halfway through the month, you use the whole month.
  4. On the Subscription page you see that the cancellation has been recorded and until what day you keep working. If something does not add up, write to info@regiapro.it.
  5. Changed your mind? Until the end of the paid period you can withdraw it by writing to us, at no extra cost.
  6. During the trial there is nothing to cancel.
  7. What happens to your data after you cancel is written in article 10.

9. Refunds

  1. Fourteen days, satisfied or refunded. If you change your mind within 14 days of your first payment, write to info@regiapro.it and we give you back the whole amount, without having to explain why. It applies once, to the first payment of a new subscription.
  2. After the first 14 days we do not refund unused time: the service stays active until the end of the paid period.
  3. We always refund, even after the 14 days, if we charged you by mistake or twice, or if you paid after cancelling (full refund), and if the service was down through our fault for more than 48 hours in a row (we refund the days it was down, in money or as credit, your choice). The cases where the law provides for a refund are unaffected.
  4. How to ask: write to info@regiapro.it with your account's email and the reason. We reply within 2 working days; if the refund is due we make it within 14 days, to the same payment method you used, at no cost to you.
  5. The free months of the «invite a colleague» programme are not money and are not refunded (article 17).

All of this is explained with examples on the Refunds and cancellation page.

10. Your data, and what happens when the subscription ends

10.1 Photographs: what we keep

RegiaPro does not keep the original file that comes out of the camera: it keeps a reduced high-resolution copy (same pixels, about 3 MB instead of 10–16 MB), and that is the one you and your clients download. Author, copyright and shooting data are copied into the copy; if we cannot do that, the photo stays whole. We only reduce JPEGs: TIFF, PNG and HEIC stay as you uploaded them. Very «noisy» photos stay whole. When a photo is reduced, we keep the original aside for 30 days: within that time, if you write to us, we put it back in its place. All the details are in point 6 of the Refunds page.

RegiaPro is a working and delivery tool, not your archive and not your backup: you keep the originals and the RAWs yourself.

10.2 When the subscription ends

When the subscription ends (because you cancel or because a payment fails; for the end of the free trial, article 4 applies):

  • the account goes read-only: you log in, see your whole history (clients, quotes, contracts, invoices, galleries) and download your photos, but you do not create anything new;
  • your data is not deleted: it stays where it is, and if you come back you find everything where it was, at the same address;
  • the galleries sent to your clients stay open for at least 30 days; after that they may be paused (whoever opens the link does not see the photos) and they come back on if you return;
  • it is deleted only if you ask us to (10.3).

10.3 Deletion on request

Write to info@regiapro.it from your account's email. We tell you what we are about to delete and confirm in writing when it is done, within 30 days at most. We delete the account, settings, your clients' records, photos and galleries (including delivered ones, which stop working), documents and connections. Only the subscription invoices remain, which the law requires us to keep for ten years, and the backups, which overwrite themselves within a few weeks. How it works, in full, is on the Data deletion page.

10.4 Taking your data with you

You download gallery photos as a package, from the software. If you connected the Google sheet, that sheet is yours and stays in your Google account. To get a copy of the rest of your data (clients, quotes, contracts, invoices) write to info@regiapro.it: we send it to you in a readable format, within 30 days.

11. Your clients' data

  1. Your clients' data (names, contacts, amounts, photographs) is yours to decide on: you are the data controller, and RegiaPro processes it on your behalf, as data processor, only to run the service for you.
  2. The data is kept on servers in Europe. Each studio sees only its own.
  3. We never ask you for the password of your email mailbox.
  4. How we process your data as a Client is written in the Privacy policy.

12. If you subscribe as a consumer

If you subscribe outside your professional activity (without giving a VAT number), the law gives you 14 days to change your mind from the conclusion of the contract. By activating RegiaPro straight away you ask us to start the service before the 14 days are over: if you change your mind we refund what you paid, keeping only the share for the period in which you used the service. In practice the guarantee in article 9 is more generous: within 14 days of your first payment we give you everything back.

13. How RegiaPro is used

  1. You use RegiaPro for your business, within the law.
  2. You upload photos and content you hold the rights to, with the consent of the people portrayed where it is needed (in particular for minors).
  3. You use RegiaPro to write to your clients and to people who asked to be contacted, without unlawful content and without harming the service or the other studios.
  4. The connections to Instagram, Google and WhatsApp are your own accounts: your relationship with those platforms stays yours, and you disconnect them whenever you like.
  5. Suspension. We can suspend the account only for a serious breach of this article, with a warning by email giving the reason, except in urgent cases (for example unlawful content that has been reported). Even then we do not delete your data without telling you first.

14. Availability of the service

We work to keep RegiaPro running all the time, but we cannot guarantee that it will be available without interruptions and without errors. We carry out scheduled maintenance and, when we can, we warn you beforehand. We are not responsible for interruptions caused by things outside our control (network failures, power cuts, outages at the suppliers we rely on, cyber attacks, strikes, disasters and other cases of force majeure), nor for problems caused by your connection, your computer or third-party software. If the service is down through our fault for more than 48 hours in a row, article 9 applies. None of this takes away the rights the law gives you.

15. Liability

  1. Always keep your own copy of the photos, above all of the originals (article 10.1).
  2. Beyond what is said in article 9, for damage connected with the service we are liable up to the amount you paid us in the last 12 months. The limit does not apply to wilful misconduct or gross negligence, and it does not take away the rights the law gives consumers.
  3. You are responsible for the photos and content you upload, and for the messages you send to your clients.

16. Support

The person who built the software answers. For everyone there is info@regiapro.it; the channels and reply times of each plan are written on the Pricing page.

17. Invite a colleague

An invited colleague gives one free month to whoever invites and to whoever arrives, 30 days after the colleague's first successful payment, if they are still subscribed. The month moves your next charge forward by 30 days: it is not money, it is not refunded and it cannot be transferred. At most 10 months every 12 for the same studio. The full rules are in point 13 of the Refunds page. We can change or close the scheme with notice, saying what happens to the counts in progress.

18. If we change the price list or these terms

  1. Prices. We change them only for one of these reasons: an increase in our costs (servers, storage, third-party services), new features included in the plan, a change in taxes or legal charges. When that happens we tell you by email at least 30 days beforehand; the new price applies from the next renewal, never to a period already paid for; and if it does not suit you, you can cancel before it takes effect, paying the old price until the end of the paid period.
  2. Terms. We change them only to bring them into line with the law, for new features or for security reasons. We warn you by email at least 30 days beforehand, saying what changes; if you do not agree you can cancel before, with no penalty.

19. Communications

We write to your account's email. You write to info@regiapro.it: a person reads it.

20. Governing law and courts

Italian law applies. If you subscribe for your professional activity, the Court of Pistoia has jurisdiction. If you subscribe as a consumer, the court of the place where you live has jurisdiction, and the rights the law gives you are unaffected.

Last modified: 21 September 2026