IT support business software and CRM
RegiaPro is IT support business software for technicians who look after practices, shops and small offices: a CRM for enquiries, contacts and clients to follow up, and management software for quotes, support contracts, instalments and invoices. In the setup, the “IT support” option is already on: you decide which tools to keep.
Built for more than 50 trades: this one is already set up for yours
Renewal in 30 days
RegiaPro reminds you beforehand
Today in RegiaPro
Example with made-up data
42
Active contracts
+3 this month
5
Renewals
within 30 days
38
Invoices this month
already prepared
Renewal coming up in 30 days
today
Service visit booked for Tuesday
yesterday
This month’s invoices prepared
yesterday
- Free for 14 days, no card needed
- Works in the browser, on your phone too
- Calendar synced with Google and iCloud
- WhatsApp messages already written
- Invoices from your Fatture in Cloud, from the Pro plan
- Public prices, the same for everyone
Type of work
What do you do? If you can’t find yours, the last option is just fine.
What do you need? The basics for IT support business software and CRM are already switched on. Switch on what you really need: we’ll pick the plan from here.
Your RegiaPro is ready.
Tap a plan: below you see what is inside.
There is only one price list. Photo galleries come with every plan: if you don't deliver photos you simply don't open them, and the price stays the same. Compare all the plans
What you get with
The menu
An enquiry record
The fields of your trade are highlighted
The stages of the job
Where every job stands, at a glance
IT support work mixes the fixed fee from the offices you look after, project jobs like a new server, and calls from people who suddenly can’t print. In RegiaPro’s IT support business software each client has a record, with the contact person, proposals, signed documents and money still to come in, and the program opens from any browser from €19.90 a month.
What you’ll find inside RegiaPro: from contract to renewal
One program for clients, service contracts, call-outs and invoices. Tap a card to see how it works.
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One record per client
Calls, quotes, contracts and payments in date order: when they call back six months later, you know at once where you left off.
The Lead module -
Who to call back today
Every morning, the list of people to get back to, with the WhatsApp message already written. It goes from your own number, when you decide.
Follow-ups and messages -
Quotes from your own template
The PDF with your logo, sent as a link: you know when it was opened. If there is no reply, the program brings it back to you after 3, 7, 14 and 30 days.
The quote -
The contract without retyping
It comes from the accepted quote, with the details already in, and comes out as a PDF ready to sign. From the Pro plan.
Which plans include it -
Fees and renewals
The contract with its frequency and renewal date: the draft invoice for each period gets ready on its own. From the Pro plan.
Contract management -
On-site call-outs
Each call-out with its address; the travel cost is worked out on the real route.
The costs of each job -
Deposit, balance and invoice
Deposit and balance are recorded separately, each with its own date. The invoice comes out of the record with numbering that carries on by itself: from the Pro plan, with the XML file from the Studio plan.
The plans compared -
The calendar you already have
Appointments and jobs in your phone’s calendar: RegiaPro connects to Google Calendar and iCloud.
The connected calendar -
What is really left
A job’s costs come off that job, the business costs off the year: in December you know what is left, not just what came in.
The figures of each job -
From your phone, on site
It works in your phone’s browser: open the client’s record and attach photos and documents, up to 15 MB each.
How it works
RegiaPro up close: the real screens
This is what the program looks like inside. Sample data: the clients, the jobs and the amounts are made up.
IT support business software: who needs a CRM and management tool
This page is for the self-employed IT technician, freelance or with a small workshop, who looks after twenty or so regular clients and picks up a few new jobs every month. These are their typical clients.
Professional practices with five workstations
Accountants, lawyers, surveyors: computers, a network printer, a NAS for backups and a contact person who rings when the certified email (PEC) won’t download.
Shops with a till PC and a router
The PC at the counter, the router, the camera: if they stop on a Saturday, the owner wants an answer before lunch.
Small businesses with no IT department
Ten users, a server in the cupboard, software subscriptions all over the place and an owner who signs the support contract once a year.
Migrations and new networks, one-off jobs
Email migration, a new network for an office that’s moving, replacing every workstation: jobs with a quote, a deposit and a balance.
Firewalls are yours, IT clients and contracts are RegiaPro’s
Configuring, fixing and securing systems stays your job. RegiaPro takes care of the relationship and the money: the CRM remembers enquiries, contacts and clients to get back to; the management side produces proposals, support contracts, instalments and invoices.
The first ten minutes with your contract offices
Add the clients with an active contract: one record per office, with the contact person, the number of workstations and the list of equipment in the notes. You add project jobs when the enquiry comes in. Further down there’s a table setting RegiaPro alongside ticketing and job-management programs.
Business IT support: the CRM for enquiries and contacts
Businesses looking for IT support phone, write and ask three different technicians for a quote. RegiaPro’s CRM is there so you don’t let any of them slip: here are six common situations.
The estate agency’s email at 11 pm
The owner of an estate agency writes to you at night, and by morning the message is buried under notifications.
On RegiaPro, as soon as you read it, you turn it into a record from your phone with the source “email”, and it stays there until you reply.
The secretary who rang about the printer has left
The secretary who used to call you has left, and the new contact doesn’t know what the contract covers.
On RegiaPro the record holds the name and phone number of the current contact, and the signed contract stays attached for whoever comes next.
Who looks after the computers and who pays for support
The technical contact is one person, but the invoice goes to the company, with its own details for Italian e-invoicing.
On RegiaPro you link the company as the billing party, and the program warns you if a detail is still missing for the invoice.
The quote for the new server
You sent the proposal in March, the owner was going to think about it, and in June the firm bought elsewhere.
On RegiaPro the client reappears among the people to contact today three days after the quote, and again after seven, fourteen and thirty days.
The Saturday migration with the offices closed
The migration has to be done when the offices are closed, and a Saturday agreed by word of mouth is remembered by two people out of three.
On RegiaPro the confirmed job takes its day and hours on the calendar, on your phone’s calendar too if you link it.
The NAS and the disks to order in advance
If the new NAS arrives on Monday, the Saturday migration is off.
On RegiaPro the important note “order NAS and disks” becomes a reminder due one week before the job date.
IT support contract: one office followed step by step
The support contract is the heart of fixed-fee work. Let’s follow a complete case inside RegiaPro, from the first phone call to the invoice. The practice, the people and the amounts are made up and are only there to show the steps.
The case: Studio Marini and its six workstations
On 8 January Elena Marini calls. She runs a payroll consultancy with six workstations, a multifunction printer and a NAS. The technician who looked after her has stopped, the backups haven’t run for a month, and in February the practice needs to replace two computers.
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Studio Marini’s record, with the NAS in the notes
You create the record with Elena as the contact, mobile and email, and the source “referred by the accountant”, an option you added to the sources yourself. As the date you put the first job you would propose, Wednesday 3 February; the walk-round at the practice on Wednesday 13 January at 9 am goes in the notes, with the PCs’ operating system, the NAS model, the internet provider and “passwords in the practice’s password manager”. You link the company as the billing party, with VAT number and SDI code.
Try it for 14 days -
The workstation walk-round and photos of the network cabinet
On 13 January you go round the workstations and photograph the network cabinet and the NAS labels: the pictures go on the record, along with the network diagram you save as a PDF that evening.
Try it for 14 days -
Two quotes: the support fee and two new PCs
On 14 January you prepare the proposal for the annual contract, €1,800, which is the amount on the record. In the PDF note you list what it covers: monthly backup checks, updates, up to 24 hours of work in the year, a response within four working hours. The two computers are a separate job: you open a second record for the same practice and prepare the €2,100 quote there, so hardware and the support fee have separate numbers and takings.
The quote from your template -
The IT support contract, from the Pro plan
Elena accepts on 20 January. From the support fee record you generate the contract with your “IT support contract” template: twelve months’ duration, hours included, the rate beyond the threshold, response times, who keeps the passwords. RegiaPro fills in the name, annual amount, deposit and balance; company name, VAT number and certified email (PEC) come from the billing party. You print the PDF and take it to the practice the next day: Elena signs, and the signed copy, scanned, goes on the record.
The contract, from the Pro plan -
The practice’s first monthly payment and the eleven instalments
On 27 January a €150 bank transfer arrives, the first month: you log it as a deposit and move the record to “Confirmed”. You split the €1,650 balance into eleven instalments of €150, one a month from February to December, each with the day the transfer is expected. The record’s date was already the first scheduled job, Wednesday 3 February: you add the time, 2 pm to 6 pm. With Google Calendar or iCloud linked you see it among your appointments, and if Elena asks to move it you change it from there.
Invoices and payments in the plans -
The spare disks for the NAS
In the important note you write “bring spare disks for the NAS”: RegiaPro creates a reminder due on 27 January, seven days before the job, in your task list.
Try it for 14 days -
The sysadmin colleague and the backup licence
To set up the firewall you get a sysadmin colleague to help for half a day: on the support fee record you write their name and the €120 you owe them. Under out-of-pocket costs you note the licence for the backup software bought for the practice, €90.
The figures of each job -
The IT support fee invoice and the emergency number
With the Pro plan you create the contract invoice from the record for the whole annual amount, €1,800, made out to the practice’s company; the number follows the ones already issued this year. From your WhatsApp texts you pick the welcome one: the chat with Elena opens with the message already written, you add the emergency number and send it.
Invoices and payments in the plans
The first year’s figures with Studio Marini
A €1,800 contract: €150 in January as a deposit and eleven instalments of €150. On the support fee record there’s €120 for your colleague and €90 for the licence, and once it’s all added up that contract leaves you €1,590, before tax and your own hours. The new computers have their own record and figures. Documents produced: two quotes, one support contract, one invoice for the fee.
Studio Marini’s first month in a table (example with made-up data)
| Date | At the practice | In RegiaPro |
|---|---|---|
| 8 January | Phone call from Elena Marini | New record, billed to the practice’s company |
| 13 January | Workstation walk-round | Photos of the network cabinet and PDF diagram attached |
| 14 January | Request for a support fee and two PCs | €1,800 contract quote and, on another record, the €2,100 one |
| 20 January | Elena accepts | Support contract as a PDF, signed at the practice |
| 27 January | First €150 bank transfer | Deposit, eleven dated instalments, Confirmed status, disks reminder |
| 3 February | First scheduled job | Appointment on the calendar, colleague and licence costs |
IT support quote: fixed fee, hours included and rates
Anyone receiving an IT support quote wants to understand three things: what they pay, what’s included and what an extra hour costs. In RegiaPro the PDF has a line with the total and a note, printed on the document, where you explain everything else.
The support fee and the workstations covered
Workstations looked after, regular checks, updates, verified backups: written in the note, in words the owner understands without having to ring you.
Hours included and the rate beyond the threshold
How many hours of work the fee includes and the hourly cost beyond that, on site and remote. A rate put in writing avoids arguments in December.
Computers and printers on a separate record
Computers, printers and disks have different margins and timings from the support fee: a separate record for the same client keeps the quote, deposit and payment apart.
Two levels of emergency response times
A basic proposal and one with tighter response times become two quotes on the same record, each with its own number; the owner compares them, and you find both exactly as they were on the day you sent them.
VAT and the flat-rate scheme for IT technicians
If you charge VAT, RegiaPro works it out from the amount, so the agreed figure doesn’t change; under the flat-rate scheme the total stays as it is. The Start plan allows ten quotes a month, while contracts and invoices start from Pro.
Systems support and scheduled jobs: dates, reminders and calendar
An email migration, a firewall swap, a server upgrade: systems support runs on jobs booked in advance, often out of hours. RegiaPro treats them as jobs with a precise date.
The server upgrade confirmed, with times
When the client confirms, the record moves to “Confirmed” with a day, start time and end time: the job appears on RegiaPro’s calendar and, if you link it, on Google Calendar or iCloud too.
The migration postponed from your phone
The client asks to put it back a week: you drag the event to another day on your smartphone calendar; if RegiaPro reads that calendar, the record updates on the next sync, usually within about five minutes.
Licences and backups to prepare before the job
Licences to buy, disks to bring, a full backup to start the day before: the important note becomes a reminder due seven days before the job, or straight away if there are fewer left.
The record of what you changed on the server
You write what you changed in the record’s notes, or in a document you attach as a PDF or Word file: next time something goes wrong you know what was touched and when.
The office call-out booked on the fly
An appointment made while you’re out and about and added to your phone’s calendar arrives in RegiaPro among the bookings to confirm: you decide whether it becomes a job.
Want to see it with your own work?
Fourteen days with the Full plan features, no card needed. Then you decide.
Free photos from Pexels and real screenshots of the software, with made-up data.
Self-employed IT technicians: payments, invoices and figures in the software
Working self-employed as an IT technician or consultant means issuing invoices, keeping track of payments and knowing at the end of the year how much is left. RegiaPro covers the client side; your tax regime and ATECO business code you choose with your accountant.
VAT number, SDI code and PEC on the technician’s invoice
You enter your own tax details once in Settings; the client’s come from the billing party linked to the record: company name, VAT number, SDI code or certified email (PEC).
IT consultant on the flat-rate or standard scheme
Under the flat-rate scheme the total stays as it is, and in the document template you can pull in the wording for your scheme with its placeholder; under the standard scheme RegiaPro works the VAT out of the agreed figure.
Numbering support invoices and PDFs
With the Pro plan every invoice is created from the job record and takes the next number; at the start of the year the sequence starts again, and your business logo appears on the PDF.
XML and the annual zip for the technician’s accountant
The Studio plan prepares the XML file of the e-invoice and, at the end of the year, a compressed archive of the year’s invoices with an index, for your accountant.
The support Report, month by month
The Report adds up what you’ve received from confirmed jobs, takes off collaborators and out-of-pocket costs and shows where your paying clients come from. Overheads, like the car or the remote-control software subscription, go on the Costs page.
Real view of the program, filled in with test amounts: business costs grouped by category. A licence bought for a single client is logged on that client’s record instead.
IT support software: a ticketing program or a client CRM?
Anyone searching for “technical support software” lands on programs built for repair centres and field teams. On 14 September 2026 we read three pages aimed at IT technicians among the top results: all offered a trial or a demo, two showed the price and two had FAQs.
| Technical support software | MSP and IT support software | RegiaPro, business software and CRM | |
|---|---|---|---|
| Who it's for | Businesses with field technicians and jobs to assign | IT firms with hourly contracts, projects and several users | Self-employed IT technicians with regular clients |
| What it handles | Tickets, signed job reports, technician apps, stock | Tickets, hour bundles, projects, subscriptions, API integrations | Enquiries, contacts, quotes, support contracts, instalments, calendar, invoices |
| Price | From €10 to €36 a month on the pages we read | Price list not shown on the page | From €19.90 a month, published |
| How to try it | Free trial, up to 30 days, or a demo | 15-day trial or a demo with a consultant | 14 days with the Full plan active |
Choose RegiaPro if you support offices and shops
- your clients are offices and shops you know by name, rather than ticket queues;
- you care about proposals, signatures and fees getting over the line;
- you want a price you can read on the page before asking for a demo.
Ready from the first login for IT technicians
- one record per office, with the contact person, who pays and documents attached;
- PDF quotes, and from Pro, support contracts and numbered invoices;
- dated fee instalments, reminders from the important note, calendar on your phone.
How to start: three steps, no card needed
You sign up, try it on your real work, and only decide at the end.
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Sign up in a minute
Your name, your business name and your email. We don’t ask for a credit card: access starts when you confirm your email.
Start the trial -
Set it up for your trade
Menus, record fields and job stages speak your language. You connect the calendar you already use.
Choose your trade here -
Try everything, then choose
Fourteen days with the Full features. At the end you choose a plan, or you stop: nothing renews on its own.
See the plans
How much RegiaPro’s IT support business software costs
The price list is public. A technician with contract clients will be interested in three plans and the trial period.
Start for proposals to new offices — €19.90 a month
€199 paid annually. Unlimited client records, follow-up reminders, reusable WhatsApp texts and up to ten quotes a month, enough for proposals to new offices. Support contracts and invoices start from Pro.
Pro for support contracts — €34.90 a month
€349 a year. Support contracts as PDFs with placeholders and numbered invoices, made out to the company that trusts you with its computers. The plan for people who live on fixed fees.
Studio with XML for IT invoices — €59.90 a month
€599 a year. This is where you get e-invoices in XML format and the year-end zip your accountant asks for.
A 14-day trial with a real office
Full access to Full without leaving any payment details. It opens by itself as soon as you confirm your email, and at the end of the trial you decide.
If you also deliver photos and videos, look at Full from €44.90; every difference between the plans is listed in the pricing table.
Why you can trust it: your data stays yours
What matters before you put your clients into a new program.
Your data stays in Europe
On servers in Europe. Each business sees only its own data: the database itself enforces the separation.
If you stop, your data stays yours
The account goes read-only and nothing is deleted unless you ask. We send you a copy in a readable format.
Prices written up front
A public price list, the same for every trade: you can read it on the pricing page before you sign up.
You talk to a person
Born in a studio in Tuscany, not in an office. Write to info@regiapro.it or use the contact page.
FAQ for self-employed IT technicians
How do I manage a support contract with a monthly fee?
The client record holds the annual amount: you log the first month as a deposit and split the balance into instalments, each with the date of the expected transfer. From the Pro plan, the contract comes out of your template with the figures and company details already filled in.
How do I keep the support fee separate from selling computers and printers?
Open two records for the same client: one for the support contract, one for the hardware. Each has its own quote, deposit and invoice, and when you search for the client you find both records with their payments.
Can I put the included hours and hourly rate in the quote?
Yes, in the quote note: hours of work included, the cost of an extra hour, response times. The note is printed on the PDF below the total line, so the owner reads the terms before signing.
Where do I keep each office’s technical information?
In the record’s notes: operating systems, NAS model, line provider, useful addresses. Network diagrams, supplier contracts and reports you attach as PDFs, Word files or images up to 15 MB. For passwords use the client’s password manager, and in the notes just write where to find them.
How do I make an invoice out to a client company?
You link the company as the record’s billing party, with VAT number, address and SDI code or certified email (PEC): RegiaPro warns you if anything is missing. From the Pro plan you prepare the invoice; from the Studio plan the XML for Italy’s SdI e-invoicing system too.
Can I log the sysadmin colleague who helped me?
Yes: on the job record you note who they are and the figure you agreed with them, while licences and materials bought for that client go under out-of-pocket costs. The Report takes them off your takings and tells you what’s actually left in your pocket.
Can I see scheduled jobs on my phone?
Yes. Confirmed jobs with a day and time go onto Google Calendar or iCloud, if you link them, and RegiaPro itself works in your smartphone’s browser, even while you’re in the client’s office.
How do I get started if I already have lots of regular clients?
Start with the ones on a running contract: one record per office, with the amount, instalments still to collect and the contact person. Occasional clients you add with their next enquiry, and within a few weeks your whole client base is in.
Updated 14 September 2026: every feature on this page was checked in RegiaPro before publication. The practice, the people and the figures in the case are made up; for the comparison we used competitors’ public pages as they were that day. Spotted something that doesn’t match? Write to us at info@regiapro.it and we’ll correct the text.
Try RegiaPro with an office you support
Pick the office that calls you most often and put it in RegiaPro with its contract, instalments and next job: after a couple of weeks you’ll know if the method works for you. Full stays on for fourteen days, with no commitment.
Related trades: web agency software, software for freelance developers, social media manager quotes. You’ll find the other trades on the who it’s for page.