Refunds, cancellation and subscription terms

Last updated: 21 / 09 / 2026 · This page is part of the Terms of use, and says the same things.

In two lines

You try RegiaPro free for 14 days. If after paying it is not right for you, you have 14 days to get all your money back. Cancel whenever you like, on your own in a few clicks, with no notice period and no penalty. After you cancel your data stays where it is, read-only: we do not delete it unless you ask us to. If we change the price list, we tell you 30 days ahead and you can leave before the new price starts.

And one thing we want you to know before you pay, not after: of your photographs we keep a reduced high-resolution copy, not the original file that comes out of the camera. Same pixels, prints the same, weighs a third. The original stays with you. It is all written out in point 6.

1. Before you pay

You can try RegiaPro free for 14 days, with no credit card. That is exactly what the trial is for: finding out whether it suits you before you spend anything. Once the trial is over, your calendar and contacts keep working. The galleries you sent to clients stay open for 30 days, then pause until you subscribe. When you subscribe, everything reopens straight away.

2. Fourteen days, satisfied or refunded

If you change your mind within 14 days of your first payment, write to info@regiapro.it and we give you back the whole amount. You do not have to explain why.

The guarantee applies once, to the first payment of a new subscription.

3. You subscribed yearly and wanted monthly

It happens, and it can be fixed.

• Within 14 days: we refund everything and you start again on the plan you wanted.
• After 14 days: we move you to the monthly plan and the unused months stay as credit on your account, taken off your next renewals.

Write to info@regiapro.it: it gets sorted within one working day.

4. After the first 14 days

Once the 14 days have passed we do not refund unused time. You can cancel whenever you like, and the service stays active until the end of the period you have already paid for: if you cancel halfway through the month, you get to use the whole month.

The cases where the law provides for a refund, and the cases in point 9, are outside this rule.

5. How to cancel

On your own, from the Subscription page of your RegiaPro: a few clicks are enough. No notice period is needed and there are no penalties. On the same page you see that the cancellation has been recorded and until what day you keep working; if something does not add up, write to info@regiapro.it.

The cancellation takes effect at the end of the period you have already paid for: until that day you work as usual. If you change your mind before that day, write to us and we withdraw it, at no extra cost.

6. Your photos: what we keep, and what stays yours

Read this point before you sign up. RegiaPro does not keep the original file that comes out of your camera. It keeps a reduced high-resolution copy, and that is the one you and your clients download. We say it here, plainly and before payment, because it is something nobody should find out afterwards.

What it is, exactly

• Same pixels, no resizing. If you shoot at 7008 × 4672, the copy is 7008 × 4672. You can crop and you can print as large as before: for printing what counts is pixels, not megabytes.
• It weighs about 3 MB, instead of the 10–16 MB of a JPEG straight out of the camera.
• In print you cannot tell them apart. We measured it on real wedding photographs: on a 30 × 40 cm print at 300 dpi the 3 MB copy and the 15.9 MB original are indistinguishable. What changes, looking at 100% on screen, is the grain, which gets finer.
• Your name stays inside the file. Author, copyright, shooting data, IPTC and XMP are copied into the copy one by one. If for any reason we could not do that, we leave that photo alone: we would rather keep it heavy than deliver it without the name of the person who took it.
• We convert nothing behind your back. We only reduce JPEGs. A TIFF, a PNG or a HEIC stays exactly as you uploaded it, and takes up what it weighs. Raw files are not uploaded at all: your clients' browsers cannot open them.
• Some photos stay as they are. Very «noisy» photographs — high ISO, lots of grain — do not fit in 3 MB without being spoiled. Those we leave whole: we never force the limit at the expense of quality.

How long you can go back

When a photo is reduced, the original file is not thrown away straight away: we keep it aside for 30 days. Within those 30 days, if you write to info@regiapro.it, we put it back in its place. After 30 days it is gone, and it cannot be recovered.

One consequence worth knowing: during those 30 days that photo takes up more space, not less, because both versions are in there. The space used goes down later, not straight away.

What we ask of you, and it is the important part

The original is yours and you must keep it yourself. RegiaPro is a working and delivery tool: it is there to show, let clients choose and let them download your photographs. It is not your archive and it does not replace your backup. Your originals, and your RAWs, stay on your own disk as they always have.

Why we do it

Because storage is the biggest cost of a service like this one, and you pay for it inside the subscription price. A 600-photo wedding takes up 5.8 GB keeping the originals and 2.1 GB keeping the copy: a third. We do not keep that saving — it is inside the prices and inside the space included in your plan. Keeping everything would mean dearer plans, or fewer photographs included, for the same prints.

If this choice does not suit you, the right thing is not to sign up, or to cancel within the 14 days of point 2 and get everything back. That is exactly why we tell you beforehand.

7. What happens to your data when the subscription ends

When the subscription ends (because you cancel or because a payment fails; for the end of the free trial see point 1):

• the account goes read-only: you log in, see everything and download your photos, but you do not create anything new;
• your data is not deleted: if you come back, you find everything where it was, at the same address;
• it is deleted only if you ask us to: how to do it is written on the Data deletion page.

The galleries you sent to your clients stay open for at least 30 days after the subscription ends; after that they may be paused, and whoever opens the link no longer sees the photos until you come back. If you have deliveries in progress, tell your clients to download their photos in those days.

If you want a copy of your data (clients, quotes, contracts, invoices), write to info@regiapro.it: we send it to you in a readable format, within 30 days.

Always keep your own copy of the photos, and above all the original files: we do not keep those. See point 6. RegiaPro is a working and delivery tool, it does not replace your backup.

8. If we change the price list

We can change prices. When that happens:

• we tell you by email at least 30 days beforehand;
• the new price applies from the next renewal, never to a period already paid for;
• if it does not suit you, you can cancel before it takes effect and you pay the old price until the end of the period already paid for.

We only change prices for one of these reasons: an increase in our costs (servers, storage space, third-party services), new features included in the plan, a change in taxes or legal charges.

9. When we refund even outside the 14 days

• We charged you by mistake or twice: full refund.
• You paid after cancelling: full refund.
• The service was down through our fault for more than 48 hours in a row: we refund the days it was down, in money or as credit, your choice.

The interruptions in point 10 are not covered by refunds.

10. What we promise about the service, and what we do not

We work to keep RegiaPro running all the time, but we cannot guarantee that it will be available without interruptions and without errors. In particular:

• we carry out scheduled maintenance, and when we can we warn you beforehand;
• we are not responsible for interruptions caused by things outside our control: network or connection failures, power cuts, outages at the suppliers we rely on, cyber attacks, strikes, natural disasters and other cases of force majeure;
• we are not responsible for problems caused by your connection, your computer or third-party software;
• we do not guarantee that RegiaPro is suited to a particular use other than the one described on the website.

None of this takes away the rights the law gives you.

11. How to ask for a refund

Write to info@regiapro.it with the email address of your account and the reason. We reply within 2 working days. If the refund is due, we make it within 14 days to the same payment method you used, at no cost to you.

12. If you buy as a private individual and not as a professional

If you buy outside your professional activity (that is, as a consumer, without giving a VAT number), the law gives you 14 days to change your mind from the conclusion of the contract.

By activating RegiaPro straight away you expressly ask us to start the service before the 14 days have passed. If you then change your mind within the 14 days we refund what you paid, keeping only the share proportional to the period in which you used the service.

In practice the guarantee in point 2 is more generous: within 14 days we give you everything back.

13. Invitations and free months

Rules of the «invite a colleague» programme. An invited colleague gives one free month to whoever invites and to whoever arrives.

1. Who can take part — studios with an active subscription or on the trial; demo accounts are excluded.
2. Valid invitation — the colleague has never been a client; they are not the same person as whoever invites; each colleague counts once only, and the first one who brought them wins.
3. When it matures — 30 days after their first successful payment, if they are still subscribed.
4. How many you need — one is enough: every matured invitation gives one month to whoever invited and one month to the colleague who arrived.
5. What the month is — thirty days of subscription you do not pay for: the next charge moves forward by thirty days. It is not a refund, it is not money, it cannot be transferred.
6. Ceiling — no more than 10 months every 12 for the same studio.
7. Cancellation and refund — if the colleague cancels or is refunded before the month has been given, that invitation stops counting; if the month has already been given, it stays.
8. Whoever is on the trial — can invite; the matured month arrives as extra trial days.
9. Changes and closure — RegiaPro can change or close the scheme with notice, saying what happens to the counts in progress.
10. The colleague's data — RegiaPro does not collect the colleague's data when the invitation goes out: the photographer sends the link by their own means, and the address only arrives if and when the colleague signs up by themselves.